Q: There is no response when I press any key; what do I do?
A: A: Take out battery for a few seconds and re-insert. Verify no keys are jammed, (memory keys 1, 4, 6, 7, tone-up, and redial are more prone to jam.) If keys are jammed, slide off the plastic cover for the address labels and remove the paper label. Contact Serene and an updated label will be sent to prevent a key jam.
Q: No dial tone/ cannot make a call
A: A: Press talk and verify if the online indicator light is on. The base should light up if “TALK” is pressed on the handset. (If the base does not light up, the handset and base need to be registered together.) To register; press and hold the “PAGE” button on the base for six seconds, a confirmation tone should sound. Then press and hold the “PAGE” button on the handset for six seconds. Base and handset should register. If the above steps still do not fix the problem. Press “TALK” two times to use the phone in speaker. If speaker works, handset wiring is bad. Handset needs to be replaced.
Q: The phone refuses to register
A: Base memory must be wiped out. To do this, press and hold PAGE button on base until it beeps, quickly press base “PAGE” eight more times and wait. The base flasher will begin flashing faster indicating that it has deleted the memory. This will allow you to now register normally.
Q: Can make calls but cannot retrieve voicemail or open front gate. What do I do?
A: Press all keys on the keypad and confirm there is a tone for each key. If there is only a click mode this means pulse dialing is on. To turn off pulse, press and hold the * key for six seconds while offline, this will turn the phone back to tone mode.
A2: CL 65/30 cannot open the gate because the signal is too short. Set a one-touch memory for gate control.
Q: Handset does not charge and you need to hold the handset in a certain angle in order for the charge indicator to light up.
A: Re-install batteries to make sure battery cover is on correctly and not bulging.
Q: Handset does not hold charge
A: Turn on talking CID feature, when the battery is low there will be a repetitive audio warning. Monitor how long the battery holds a charge.
Q: The other party can’t hear me.
A: Check if the microphone is being muted. Recharge handset if battery icon is low.
Q: I cannot hear the other party too well
A: Press the “AMP” key for extra amplification. Adjust tone controls to get the best voice clarity. Recharge handset if battery icon is weak.
Q: I cannot get a dial tone when I try to make a call
A: Check if phone cord and AC adaptor are plugged in correctly on both ends. Recharge handset if battery icon is weak.
Q: I cannot program one-touch memories.
A: Programming must be done while the phone is off-line. Enter the number and press and hold memory key for five seconds to save.
Q: There is too much static noise in the receiver.
A: If you have DSL service on your phone line, install a DSL filter on the phone jack where the phone is connected.
Q: The other party’s voice comes out of the back of the handset instead of the receiver
A: You are in speaker mode. Press “TALK” again to revert back to handset receiver mode.
Q: Can I turn off the talking keypad but keep the talking CID?
A: Yes, on model CL60 or CL35 you do this by pressing “MENU” while off-line and scrolling to HS settings; select AUDIO SET-UP; scroll to “TALK KEYPAD;” scroll to your choice of “ON” or “OFF.”
Q: Can I put alkaline batteries (non-rechargeable) in the base or handset?
A: No! Use non-rechargeable batteries can cause battery leakage and will void your battery warranty!
Q: Must I put batteries in the base?
A: No, batteries for the base are optional. They are strictly for power outage back-up.
Q: How should I dispose of any used batteries?
A: Do not dispose of the used batteries in the trash. Always recycle used batteries through the local community recycling center.
what is the short simple version of what DECT 6.0 is? DECT is the latest transmission frequency and technology allowed by the government for cordless phone use, it minimizes interferences with other electronic devices and it also increases the talking distance.