Q: What can I use the TV-SB for around my home?
A: The TV-SB brings the TV sound to you, without blaring loud volume or straining to hear from afar. It’s wireless, so you can take it anywhere in your home such as:
Q: I want to put the Receiver at a fixed location, what do I have to do?
A: That is easy. Just purchase an AC adapter from Serene and plug it into the Receiver as a power source and for recharging the battery. That way, you don’t need to put the Receiver on the Base for recharging.
Q: What is the "Turn-on" time for TV-SB?
A: You will hear crystal clear tv sound within 2-3 seconds of turning on the receiver.
Q: I want to be able to hear my TV at various locations in my home without moving the Receiver. How can I do that?
A: It’s easy. Purchase additional Receivers (you have as many as you wish) from Serene. The set-up is simple.
Q: I connected the Base to the Earphone jack. Why is there is still no sound?
A: On some TVs, you need to activate the Earphone jack. Use your TV remote to go to the TV setting menu, select Audio and follow the instructions in your user manual.
Q: I connected the Base to the TV Audio-out ports. Why is there is still no sound?
A: On some TVs, you need to activate the Audio-out ports. Use your TV remote to go to the TV setting menu, select Audio and follow the instructions in your user manual.
Q: I don’t have Earphone or Audio-out ports on my TV, but it does have an optical Output port. How do I connect the Base to my TV?
A: Please refer to our quick starting guide diagram.
Q: Can I mute my TV and still listen through my TV Soundbox®?
A: Yes, you can. If you encounter difficulties, please consult your TV’s user manual. You may need to adjust the TV Audio setting.
Q: Do I need to turn the Base off after shutting off the TV?
A: No. After you turn off your TV, its power indicator will remain on, but the Base turns itself off three minutes after you shut off your TV.
Q: How do I know that the battery is running low?
A: The low battery/charging indicator on the Receiver will blink.
Q: How do I know that the battery is being recharged?
A: When you put the Receiver on the Base for recharging, the low battery/charging indicator on the Receiver will blink while recharging. When fully charged, the indicator will remain steadily lit.
Q: How do I know that the battery is fully charged?
A: The low battery charging indicator will stay steadily lit.
Q: What type of battery is used?
A: A lithium rechargeable battery is built-in to the Receiver. It will stay charged for 8 hours (typical usage) before you need to recharge.
Q: How do I change the battery?
A: The battery is not replaceable by the user and it will last for years. If the battery needs to replaced or serviced, please call our Customer Care Department for instructions.
Q: How many Receivers can be used with one base?
A: You can use up to 50 additional Receivers as you wish with the same base.
Q: What is the range of the Receiver?
A: The Receiver was designed for long-range operation, it should cover every corner of a typical house and more. (Up to 30m/100 feet in open areas.)
Q: How do I know that I am out of range?
A: You will hear more static than usual and the sound will be choppy.
Q: How can I use the TV-SB in a group situation, for example, in the recreation hall of a senior home?
A: You can set up a different a TV-SB for each TV (which can be tuned to different channels) for each group of viewers. The paired Receiver will automatically tune to and receive sounds from its dedicated Base.
Q: How can I use TV-SB in a public facility like a sports bar or classroom?
A: You can set up a different TV-SB for each TV and the paired Receiver will automatically tune to and receive sounds from its dedicated Base.