HD-30P FAQ

Q: What do the different TONE settings on the HD phones mean?
A: There are 4 TONE settings:
  1. Amplifies the low frequencies making the lower pitched sounds easier to hear. This setting is for people with low frequency hearing lost.
  2. Amplifies all sound frequencies equally making every word full volume and natural sounding. This is the common setting for most people.
  3. Boosts the middle to high frequencies making each word more intelligible. This is for people with mild high frequency hearing loss.
  4. Amplifies the high frequencies making high pitched sounds more distinguishable and easier to understand. This is for people with severe hearing loss and for those with difficulties hearing high pitch sounds.

Q: What is the advantage of these preset TONE SETTINGS?
A: Unlike the ordinary sliding tone control, this is far easier to use and more accurate. That is, once you have chosen a setting that suits your hearing the best, you will always get the same clarity and results when you return to the same setting.

Q: Why is there no effect when I move the Tone control?
A: For the Tone control to be effective, the AMPLIFIER must be turned On.

Q: What are the main differences between the HD30P and the HD40P?
A: The HD40P has a high performance speakerphone and also has music on hold. The rest are the same.

Q: While using the HD40P speakerphone, how come the other party cannot hear me some of the times?
A: This may happen if you have DSL internet service on the same line or if you have too many extension phones in the house. We suggest that you connect a "filter" between the wall phone-line outlet and your HD40P phone. Such inexpensive "filters" are readily available from Radio Shack, Best Buy or any electronics store and it will eliminate such a problem.

Q: How do I insert a PAUSE when setting up the speed dial?
A: This information was left out of the manual. The REDIAL button acts as the PAUSE button when you are in the program mode.

Q: How can I turn off the "talking" voice?
A1: There are 4 TONE settings:

A2: Amplifies the low frequencies, making the lower pitched sounds easier to hear. This setting is for people with low frequency hearing loss.

A3: Amplifies all sound frequencies equally, making every word full volume and natural sounding. This is the common setting for most people.

A4: Boosts the middle to high frequencies, making each word more intelligible. This is for people with mild high frequency hearing loss.

A5: Amplifies the high frequencies, making high pitched sounds more distinguishable and easier to understand. This is for people with severe hearing loss and for those with difficulties hearing high pitch sounds.

Q: What if I want the amplifier on every time I use the phone?
A: Just set the Auto-Amplifier switch in the battery compartment to the “On” position.

Q: Can I change the on-hold music?
A: The music is pleasant but it is set, and cannot be changed.

Q: What if I don't have CID service?
A: The phone will not announce any caller ID information. Everything else will operate normally.

Q: How do I set the phone so that it is not too loud for others?
A: Set the Auto-Amplifier in the battery compartment to “Off”. Press the “Amplify” button to turn on the amplifier when needed.

Q: How can I turn off the "talking" voice?
A: Just set the "talking" selection switch to “Off” near the battery compartment.

Q: Can I change the voice level of the talking caller ID?
A: Yes, while the phone is ringing, press the volume button to increase or decrease the talking volume.

Q: What if I wear T-coil hearing aids?
A: Turn on the T-coil in your hearing aids and speak normally.

Q: How long will the back-up battery work?
A: It will give you up to 4 hours of continuous talk time.

A: We strongly suggest that you do install back-up batteries. Your phone will be 100% operational even when there is a power outage.

Q: Why is there static noise on the line?
A: If you have DSL service on your phone line, install a DSL filter on the phone jack where the phone is connected. DSL filters can be purchased at RadioShack, Best Buy, Walmart and other retail outlet stores with telephony products.

Q: Why do I need to put batteries in my phone?
A: Batteries are optional. They provide back up during a power outage situation. If there are no batteries, the phone will act like a standard phone, but with no amplification during a power outage.

Q: Why is there no dial tone?
A: Please verify that both phone cord and handset cord are plugged in properly. Verify the AC adapter is also plugged in properly. Make sure the batteries do not need replacing.

Q: Why is there no effect when I move the tone control?
A: For the tone control to be effective, the AMPLIFIER must be turned “On”.

Q: I have a new HD phone, I plugged it and it gets electricity, but no dial tone.
A: If it’s a business line with magic jack or digital, it won’t work. It needs to be analog.

Q: I have a new phone and it won’t work.
A: Check handset; blow into the mouth piece, if you get feedback, then the handset is ok. If not, swap out the phone line cord with another cord to see if it’s bad. If it still doesn’t work, make sure you are using an analog line.

Q: WI hear a humming noise from the phone when it’s not in use, what is it?
A: If you have DSL, make sure you have a filter. If you have a filter, unplug the DSL line and see if that’s the issue. If not, the phone may just have a small humming noise that is generally only heard by someone with very good hearing.

Q: I’m getting feedback on the receiver.
A: Turn down the amplified volume 1 or 2 notches and keep the phone very close to your ear.

Q: How do I put a space between the first and last name in a phone book?
A: Press the number 1 button.

Q: I have my phone plugged into a modem line. The phone rings and the other party can hear me but I can’t get a dial tone or hear the other person.
A: The Serene phones are not compatible with some modem lines. You will need to return the phone.

Q: I get a dial tone, but none of the features work on the phone (speaker, amplifier, one touch memory).
A: Make sure the A/C adaptor cord is plugged in the wall.

Q: Q: Button is stuck.
A: Something could have spilled on it. Not covered under warranty.

Q: My phone keeps saying “Ready” all the time, what do I do?
A: Check to make sure phone is not off the hook in another room and that all the cords are plugged in. If that checks out, then have them send the phone back for repair.

Q: I can’t use the number pad for calling in my prescriptions.
A: Your phone is set on pulse. You need to change it to Tone on the side of the phone.